Terms and conditions and privacy policy | Dar Al Inayah Medical Complex

1

Introduction and scope

Scope of the terms and user agreement

Welcome to the website of Dar Al Inayah Medical Complex — Care Home Clinics Complex. By using this website or any of our services, you agree to be bound by the terms and conditions set out below.

          Scope: these terms apply to our website, online booking services, the draws and prizes system, and all dealings with the complex, whether online or on the premises.
        

1·1 Definitions

The complex: Dar Al Inayah Medical Complex, located in Riyadh, Al Khaleej district
User / patient: any person who deals with the complex or uses its website
Services: all medical and cosmetic services provided by the complex
Website: the official website of the complex

1·2 Consent

Your use of the website or your booking of any service constitutes explicit acceptance of these terms. If you do not agree with any clause, please refrain from using the website and contact us directly.

2

Booking and cancelling appointments

Booking, cancellation, lateness and rescheduling policy

2·1 Booking

You can book via WhatsApp, the website form or by calling us directly
An appointment is considered confirmed only after the complex confirms it
Please arrive 10 minutes before your appointment

2·2 Cancellation and rescheduling

          Advance cancellation (more than 24 hours): free of charge, with no fees
 Late cancellation (less than 24 hours): an administrative fee may apply, determined by the type of service
 No-show without notice: the appointment is counted as used for prepaid packages
        

2·3 Lateness

If you are more than 15 minutes late, the complex has the right to reschedule the appointment to another time, subject to availability
Arriving late does not entitle you to extend the session time at the expense of other patients

2·4 Cancellation of an appointment by the complex

In exceptional cases (doctor illness, emergency circumstances), you will be notified in advance and your appointment will be rescheduled as soon as possible.

3

Medical services and disclaimer

Nature of the medical information on the website and limits of liability

          ⚠️ Important notice: the medical information published on this website is for awareness and educational purposes only and is in no case a substitute for a specialist medical consultation.
        

3·1 Informed consent

Before any medical or cosmetic procedure, the nature of the procedure, its risks and its alternatives are explained to the patient
Written consent is required for surgical and interventional procedures
The patient has the right to refuse any procedure at any time

3·2 Limits of liability

The complex is not responsible for any harm resulting from not following post-treatment instructions
Results vary from person to person, and results identical to those shown cannot be ensured
The complex is not responsible for any incorrect medical information the patient has obtained from external sources

3·3 Emergencies

In the event of a medical emergency during a visit, the medical team takes the necessary measures immediately in accordance with the approved emergency protocols.

4

Privacy and data protection policy

How we handle your personal data

4·1 Data we collect

Identity data: name, mobile number, email address
Medical data: medical history, test results, prescriptions
Usage data: session details, type of services, payment data
Website data: visit logs, cookies

4·2 Reasons for collecting data

Providing medical care and treatment follow-up
Contacting you about appointments and results
Sending offers and services that may interest you (with the option to unsubscribe)
Improving the quality of our services and developing the website
Complying with legal and regulatory requirements

4·3 Data sharing

          We do not sell your data: We do not sell your personal data to anyone. Browsing data from the website — not your name or mobile number — reaches analytics and advertising platforms through cookies; details are in the Privacy Policy. Data may be shared with official health authorities only where required by law.
        

4·4 Your data rights

Accessing the data we hold about you
Correcting any inaccurate data
Requesting deletion of your data as permitted by law
Unsubscribing from marketing messages

To contact us about your data: WhatsApp 0546678919

4·5 Data retention

Medical records are retained for the period set by the Saudi Ministry of Health regulations. Marketing data is deleted as soon as you request to unsubscribe.

For more details about website data and cookies, see the Privacy Policy and the Cookie Policy.

5

Payment and refund policy

Payment methods, health insurance and refund terms

5·1 Accepted payment methods

Cash on receipt
Credit and debit cards (Visa, Mastercard, Mada)
Digital wallets (Apple Pay, STC Pay)
Health insurance (with approved insurance companies)

5·2 Health insurance

Please bring your insurance card to every visit
Some services may not be covered by insurance — please check in advance
The patient pays the difference between the insurance coverage and the full price

5·3 Refund policy

          Services provided: Amounts paid for services that have already been provided are non-refundable

 Advance cancellation (24+ hours): Full refund of amounts paid in advance

 Products: May be returned within 7 days in their original condition with the receipt

5·4 Prepaid packages and sessions

Sessions not used within the package period expire and are not compensated in cash
A package may be frozen in documented medical cases with management approval

6

Patient rights and responsibilities

The rights afforded to patients and their responsibilities toward the complex

6·1 Patient rights

To receive respectful and humane medical care regardless of nationality, gender or marital status
To access their medical record and receive a copy upon request
To receive a sufficient explanation of their condition and treatment options in a language they understand
To refuse any medical procedure after signing a liability waiver
Full privacy of their medical and personal information
To submit a complaint or suggestion without fear of discrimination

6·2 Patient responsibilities

Providing accurate and complete medical information
Following the doctor's instructions and post-treatment protocols
Respecting the complex's staff and doctors
Keeping appointments or notifying the complex if unable to attend
Paying service fees on time

6·3 Complaints and suggestions

Complaints or suggestions can be submitted via WhatsApp 0546678919 and will be handled within 3 business days.

7

Offers and discounts policy

Terms for applying offers, offer expiry and combining offers

7·1 Offer prices

          Offer prices are exclusive and standalone: The advertised price of a service in any promotional offer cannot have any additional discount applied to it (personal discount, loyalty card, promo code) unless this is explicitly stated in the offer terms.
        

          Discounts apply to individual services only: Any advertised discount percentage — whether a promotional discount, a coupon or a personal discount — applies to individual service prices only and does not apply to packages or bundled offers, because the package price is already discounted.
        

7·2 Offer expiry

Each offer has a set validity period — when it ends, the price automatically returns to the original price
The offer price cannot be claimed after the offer ends, even by citing an old advertisement
The complex may modify or stop any offer at any time

7·3 Eligibility terms

Offers apply only to the services specified in them
Offers cannot be exchanged for cash
If you cancel after booking at the offer price, the standard cancellation policy applies

7·4 Package offers

The package is valid for use within the period specified at purchase
Sessions not used within the package period expire and are not compensated in cash
The package cannot be split or transferred to another person
No additional discount percentage applies to the package price — discounts apply to individual services only

8

Intellectual property

Rights to the content, logos and materials published on the website

All website content, including text, images, logos and designs, is the exclusive property of Dar Al Inayah Medical Complex
No content may be republished, copied or distributed without prior written permission
The "Chc Beauty" trademark and Dar Al Inayah Medical Complex are legally protected
Sharing website links is permitted for personal, non-commercial use

🎰

Prize draw terms — Play & Win

Terms of participation in the online prize games system

New ⚠️ Read before participating

9·1 Participation terms

Participation is open to all ages, bearing in mind that medical prizes require an in-person visit
Each mobile number has only one attempt — you cannot take part again with the same number
A real name and WhatsApp number must be entered to receive the prize
Participating with false information immediately voids the prize

9·2 Prizes and coupons

          Coupon validity: Each coupon is valid for 30 days from the date it was received, unless otherwise stated.

 Use: Each coupon can be used only once and cannot be used twice.

 Non-transferable: The coupon is personal and cannot be transferred to another person.

9·3 Combination rules

The coupon cannot be combined with any other active offer unless this is stated
The coupon applies to individual services only and does not apply to packages (including prepaid packages)
The coupon value can never be converted into cash

9·4 Collecting your prize

The coupon (digital or printed) must be presented when visiting the complex
The complex may verify the winner's identity before issuing the prize
If the coupon's validity is in doubt, the complex may temporarily decline to redeem it pending verification

9·5 Prize changes and suspension of the draw

The complex may change the prizes or stop the draw system at any time without prior notice
Coupons issued before the suspension date remain valid until they expire
The complex is not responsible for any expectations regarding prizes, which are not assured

9·6 Game data privacy

Participants' data (name, WhatsApp number) is used only to manage the draw and to communicate about prizes. It is not sold or shared with third parties.

10

Amendments to the terms and governing law

Right to amend, notification and competent jurisdiction

10·1 Right to amend

Dar Al Inayah Medical Complex reserves the right to amend these terms at any time. Material changes will be announced on the website or via WhatsApp.

10·2 Continued use

Your continued use of the website or our services after the changes are published constitutes implied acceptance of the amended terms.

10·3 Governing law

          These terms are governed by the laws and regulations of Saudi Arabia, and disputes are referred to the competent judicial authorities in Riyadh.
        

10·4 Contact

For any questions about these terms: WhatsApp 0546678919 or visit us in Riyadh, Al Khaleej district.